SupportPress WordPress Theme

SupportPress is designed to create a clean and simple, yet powerful help desk using WordPress core functionality. Customers can submit support requests but are encouraged to check an intuitive knowledgebase to learn if their issues have already been resolved. Agents (your staff) administrate tickets by setting priorities and delegating tasks to fellow team members.

SupportPress WordPress Theme Screenshot

Features:

• Tickets – At the core of any help desk is a solid ticket system. In SupportPress your users can submit and watch their own tickets while your agents can assign priorities to those tickets and delegate actions to other team members. Tickets are added via an intuitive front-end form while customers are encouraged all along to thoroughly search the knowledgebase to avoid duplicate issue reports.
• Knowledgebase – One of the biggest burdens of any help desk is spam and repeated issue reports. SupportPress has been designed to encourage users to search your knowledgebase thoroughly before reporting any issues. Knowledgebase articles can be voted upon based on their usefulness to the user. Articles rated more useful than other will be displayed with more prominence on the frontend.
• Smart Dashboard
• Alerts – SupportPress allows you to pin or stick chosen blog posts to the homepage. This is a great way of avoiding an influx of tickets when you are performing any scheduled maintenance.
• Messages – In SupportPress you can communicate with your agents and manage private information with messages. Think of messages like a blog, but one which is only accessible by your own team.
• Mobile optimization – The web is no longer prohibited by desktop and laptop computers. With exponentially growing numbers users surfing the web with handheld devices we’ve ensured that SupportPress is optimised whether you’re viewing it on your 27″ iMac or your iPhone 4.
• Custom email notifications
• Convert tickets into knowledgebase items
• Cutting edge HTML5 and CSS3
• Sidebar Manager
• Custom Shortcodes
• Custom Navigation
• Built-in SEO options
• Backend theme options
• Cross-browser compatible
• Auto-sizing thumbnails
• Localized for translations
• Woo Framework
• Custom page templates

Price:

SupportPress of WooThemes: ~$100

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